SUMMARY: Ensures compliance of the company’s security and property protection programs of associates and guests by performing various duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Conducts the following activities: first response, fire prevention and firefighting, traffic control, guarding and patrolling physical property, orienting and monitoring of personnel involved with classified information and investigation of accidents and criminal acts in accordance with company policies and applicable laws/regulations.
• Works with law enforcement as it relates to crimes if reportable
• Investigates/interviews guest trespassing offenses
• Documents shift information
• Performs surveillance of guest and employees as it relates to theft, both plain clothed and uniformed
• Initiates suspect detention and investigation of retail theft offenses
• Gathers and documents evidence as it relates to theft
• Testifies in court/deposition as a witness in all his/her cases brought to trial
• Addresses and resolves complaints/problems within security/safety scope of responsibility.
• All other duties as assigned by management.

EDUCATION and/or EXPERIENCE: (Level 3) High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: (Level 3) Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS: (Level 2) Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: (Level 5) Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid Tennessee Security License
• Valid Tennessee Driver’s License or ability to obtain one with 30 days of employment

OTHER SKILLS AND ABILITIES:

• Ability to be covered by and maintain an on-going basis company insurance

QUALIFICATIONS:

• Requires good negotiation and listening skills
• Ability to act independently with little supervision
• Skilled in problem solving and staff training
• Efficiently handle multiple duties
• Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax and calculator
• Requires a good understanding of company policies and procedures
• Working knowledge of resort amenities, room designs, and general golf knowledge
• Ability to handle stressful situations
• Good attendance and punctual
• Exhibits professionalism
• Exhibits good grooming habits
• Wears the proper uniform
• Works efficiently
• Follows all resort and office policies and standard operating procedures
• Conducts themselves in a professional manner with a positive attitude

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activities:

• While performing the duties of this job, the employee is required to:
• Regularly stand, walk, use hands to finger, handle and/or feel, talk and/or hear
• Frequently reach with hands and/or arms
• Occasionally sit, stoop kneel, crouch and or crawl and taste and/or smell

Lifting Activities:

• While performing the duties of this job, the employee is required to:
• Regularly lift up to 25 pounds

Vision Requirements: Close Vision, Distant Vision, Color Vision, Peripheral Vision, Depth Perception, Ability to Adjust Focus
WORK ENVIRONMENT:

• Regularly exposed to outdoor weather conditions
• Frequently exposed to wet and/or humid conditions (non-weather)
• Occasionally exposed to extreme cold (non-weather) and extreme heat (non-weather)

Noise Levels: Moderate